Privacy Policy

NexusPrism is the data controller for personal data collected through this website and the Minecraft server. For privacy inquiries, contact us via the Contact page or on Discord.

We collect only the minimum data necessary to provide our services:

• Minecraft username: Required to deliver purchased items to your in-game account.
• Email address: Collected by our payment processors (Stripe, PayPal, MercadoPago) for payment confirmation and receipts.
• Purchase history: Records of completed transactions, including items purchased, amounts, and timestamps.
• IP address: Logged by the Minecraft server for security purposes (anti-cheat, ban enforcement).
• Contact form messages: Name, email, and message content submitted via the contact form.
• In-game activity: Player statistics and gameplay data (only if consent is given).

We do not collect passwords, payment card numbers, or full payment details — these are handled by our payment processors.

The NexusPrism Discord bot (NexusPrismAI) operates in our official Discord server and processes the following data to provide server management features:

• Discord user ID, display name, and avatar URL: Used to identify users in support tickets, staff applications, and moderation logs.
• Staff application data: Minecraft username, age, timezone, weekly availability, experience, and motivation — submitted voluntarily via the webstore staff application form.
• Support ticket content: Messages sent inside ticket channels may be saved as HTML transcripts when a ticket is closed with the "Save Transcript" option. Transcripts are stored in a private staff-only log channel.
• Message content (AutoMod): Messages in the Discord server are scanned in real time to detect prohibited content (invite links, bad words). Message content is not stored — only the action (deletion, warning) is logged.
• Moderation event data: Player names, ban/mute/kick reasons, and involved staff, received from the NexusPrism Minecraft plugin via internal webhook.
• Member join/leave events: Discord display name and member count at the time of the event, used for welcome and goodbye messages.

The bot does not collect private messages (DMs) unless you initiate a DM interaction triggered by a bot action (e.g., a staff application decision notification). The bot does not sell, share, or transfer any collected data to third parties.

Data collected by the bot is retained as follows:

• Ticket records and transcripts: indefinitely (historical staff reference).
• Staff application records: indefinitely (for audit purposes).
• AutoMod action logs: up to 6 months.
• Moderation event logs: indefinitely (ban/punishment history).

To request deletion of your bot-related data, contact us via the Contact page or on our Discord server.

• Order fulfillment: Delivering purchased items to your Minecraft account.
• Customer support: Responding to contact form messages and support tickets.
• Server security: Detecting and preventing cheating, ban evasion, and abuse.
• Communications: Sending purchase receipts and, where consented, server announcements.
• Analytics: Understanding server usage and improving our services (only with consent).

Under LGPD (Art. 7), we process data based on:

• Contract performance (Art. 7, II): Processing your username and purchase data to fulfill your order.
• Legitimate interest (Art. 7, IX): IP logging for server security and ban enforcement.
• Consent (Art. 7, I): Activity tracking, marketing, and Discord notifications — only with explicit in-game consent.
• Legal obligation (Art. 7, II): Retaining transaction records as required by Brazilian law.

Under GDPR (Art. 6), the equivalent bases are: contract (b), legitimate interests (f), consent (a), and legal obligation (c).

Our plugin uses a built-in consent manager. The following consent types can be granted or revoked in-game:

• ACTIVITY_TRACKING: Tracking your in-game statistics and playtime for leaderboards and analytics.
• PURCHASE_HISTORY: Storing your purchase history for support and account management.
• DISCORD_NOTIFICATIONS: Sending automated notifications to our Discord server when you make a purchase or earn an achievement.
• STATISTICS: Including your data in aggregated server statistics (always anonymized).
• MARKETING: Sending occasional promotional messages about new products or server events.

You may withdraw any consent at any time in-game or by contacting us.

We do not sell or rent your personal data. We share data only with:

• Payment processors: Stripe, PayPal, and MercadoPago receive the minimum data required to process your payment. Each is bound by their own privacy policies and compliance obligations.
• Discord: If you grant DISCORD_NOTIFICATIONS consent, anonymized purchase events may be sent to our Discord server via webhook.

No data is shared with third-party advertisers or data brokers.

• Order records are retained for 90 days by default. Legal transaction records may be kept longer as required by law.
• Contact form messages are retained for as long as necessary to resolve the inquiry.
• IP address logs are retained for up to 6 months for security purposes.
• In-game activity data is retained for the duration of your consent unless you request deletion.

Depending on your location, you have the following rights over your personal data:

• Access: Request a copy of the data we hold about you. (LGPD Art. 18, I–II; GDPR Art. 15)
• Correction: Request correction of inaccurate or incomplete data. (LGPD Art. 18, III; GDPR Art. 16)
• Deletion / Anonymisation: Request deletion or anonymisation of unnecessary data. (LGPD Art. 18, IV; GDPR Art. 17)
• Portability: Receive your data in a structured, machine-readable format. (LGPD Art. 18, V; GDPR Art. 20)
• Objection: Object to processing based on legitimate interest. (LGPD Art. 18, IX; GDPR Art. 21)
• Withdraw consent: Revoke consent at any time, without affecting prior processing. (LGPD Art. 8, §5; GDPR Art. 7(3))
• Complaint: Brazilian users may file a complaint with the ANPD (gov.br/anpd). EU/EEA users may contact their national DPA.

Contact us via the Contact page or Discord. We respond within 15 business days (LGPD) / 30 days (GDPR).

The NexusPrism webstore uses only essential session cookies required for cart functionality and admin authentication. We do not use third-party tracking cookies, advertising pixels, or analytics services that require consent.

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page regularly.